RS
RICHY S

1 reviews | Active since Jan 2016

31 Oct 2016, 13:47

HOW CAN WE ***** YOU

<p>I just paid over R13 927.73 to my personal loan account ( ********** 514282) with FNB at 11.15am on 31 October 2016. I wanted to pay only R1 927.73 and leave a balance of R12 000.00 but through my absent-mindedness I paid the full amount. I called the bank within 30 minutes to ask them to reverse the payment of take R1 927.73 and reverse the R12 000.00 they refused saying it is my fault and they cannot do anything about it the loan is 'now closed'. I pleaded with the agent telling them that I will be short on cash and this wan not intentional but an honest mistake...They responded via a team leader of the legal department that...Sorry we can't help you! Now I got a wife at home whom I have to explain to why I can't give her money for the bills. My day is spoiled!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 14:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 14:37
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)