1 reviews | Active since Jun 2018
How can we waste your time???
Getting no help authenticating me from the agents. I have all my details with me and my card. In order to make sure its me after entering my card number, pin, and id number. They ask me some random question which are automatically generated and sometimes dont apply to you, I "apparently " was unsuccessfull in authenticating my self. now i need to go into the branch and i cant transact till then...
Good Day Ngunda Phiri,
Thank you for bringing this to our attention.
We acknowledge your complaint. Kindly be advised that this is a security measure in the protection of your account and personal details.
If you fail to be authenticated the agent will not assist you. You do have the option to call back alternatively the branch will need to verify you and assist you further.
We have forwarded this the relevant department to investigate and provide feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Ngunda Phiri,
Thank you for bringing this to our attention.
We acknowledge your complaint. Kindly be advised that this is a security measure in the protection of your account and personal details.
If you fail to be authenticated the agent will not assist you. You do have the option to call back alternatively the branch will need to verify you and assist you further.
We have forwarded this the relevant department to investigate and provide feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***