gC
greg C

1 reviews | Active since Feb 2017

12 Dec 2017, 20:10

How can we waste your time

App**** for a bundle package some time ago. Only the debit card arrived after many calls, logins and eventually having to visit a branch. Have now app**** for a credit card to complete the package and this was refused. Despite having worked for large company for many years and having had clean credit card and history with my existing bank for about 30 years. No offer to have a card with a low limit as a start or verification of any current banking info or employment info. Was told I should maybe try in 30 days and and maybe they will grant me one then..how ridiculous is that??? Sad sad bank......

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2017, 09:02
Official

Hello Carslog,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)