How can we waste your day?

Item: FNB (First National Bank)
Rating: 2
Author: Karin S

I've spent the last 45 minutes waiting for assistance to get my name changed at the Olympus branch. When I arrived only 2 of the 8 counters had helpers.<br> <br> Not only is the service so slow, and nobody provides feedback on how long the wait will be, but when you complain about this, the manager's attitude is plainly that customers just need to deal with the bad service!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Nov 2015, 13:08

Hello karintjie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 804764.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Nov 2015, 13:08

Official