1 reviews | Active since Jul 2016
how can we waste you time
so i have been trying to make time to visit my closest branch to enquire regarding my fnb investing account . finnally the day i take an hour off to go to the bank at past 3 pm think it would be quiet. however to my surprises when i got to the branch the the tellers were closed i understand but the consultants were open with 4 people waiting there was no que manager and i helped myself to the ticket. only to find a 42 minute waiting time really. i have the slip as proof
kroonstad branch
and i want head office to compensate me fo wasted time *******
Good Day Mr Bhamjee,
Thank you for your posting,
Kindly be advised that you have an option to contact Savings and investment directly on *** alternatively send an email to *** instead of waiting in the queues at the branch.
The branches are trying to help clients to use the self help zone by transacting digitally giving you more control of your financial activates. The 42 minutes waiting period depends on the previous tickets that were issued some client may have needed to open accounts which takes longer than a query, However we have directed your complaint to the branch to investigate why the tellers were closed? The ATMS outside should have been in working order for transactions many clients prefer to use ATMS as this is a cheaper and quicker option instead of paying cash handling fees or waiting inside the branch . The branch will need to respond as per your time that has been wasted as they would need to check what type of ticket you generated.
In future kindly request a consultant to get the Manager or assistant Manager from the branch who will address all your concerns at the time of your visit in order to prevent any hassles.
For general please contact FNB help desk on *** option 2.
***
Kind regards,
Hello Peter Team
Good Day Mr Bhamjee,
Thank you for your posting,
Kindly be advised that you have an option to contact Savings and investment directly on *** alternatively send an email to *** instead of waiting in the queues at the branch.
The branches are trying to help clients to use the self help zone by transacting digitally giving you more control of your financial activates. The 42 minutes waiting period depends on the previous tickets that were issued some client may have needed to open accounts which takes longer than a query, However we have directed your complaint to the branch to investigate why the tellers were closed? The ATMS outside should have been in working order for transactions many clients prefer to use ATMS as this is a cheaper and quicker option instead of paying cash handling fees or waiting inside the branch . The branch will need to respond as per your time that has been wasted as they would need to check what type of ticket you generated.
In future kindly request a consultant to get the Manager or assistant Manager from the branch who will address all your concerns at the time of your visit in order to prevent any hassles.
For general please contact FNB help desk on *** option 2.
***
Kind regards,
Hello Peter Team