How can we take you for a joke

This is my last review in so fed up and dissapointed in the service i have received in this tough times when i really needed help from fnb not only have they disappointed me but they also left me feeling like a stupid fool, ive send numerous emails ive bee phoning them the consultants r of no help and rude and lazy to check refrence number, i have received a email stating that the payment reversal was successful and the money will reflect in the account on the 22/05 wich was not true then i received a call fro. Them 2 days ago saying that the money will reflect in the account in 48 hours but stil nothing, this is the first bank that has been this ************* as ive have never had such experiences with any bank well you gone send me the copy and paste mesage now but im not leaving you just like this you have picked the wrobg person i will expose you as a *********** unprofessional bank with bad service you should be ashamed