RR
Riana R

1 reviews | Active since Jan 2017

04 Jan 2017, 16:25

How can we ***** your money?

<p>The loan department consist of unfriendly and *********** people who blame the system for things they don't know how to answer. My loan amount just suddenly increased...when I asked about it the answer was that it was automaticly done by the system because I moved money in and out. The same money that was transferred out was back within 2 days, however the amount was still substantially higher...funny thing though if you use their online calculater even that reflects a lower amount than what I need to pay. I asked them if that made sense to the...the annoying answer yes...the system automatically calculate that. And that is how long their explanation was. I will never recommend their home loans department to anyone.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2017, 11:59
Official

Good day Ms. rianareinecke

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***