How can we ***** you...oops 'help' you?

I was de*****ed of R3300 at an ATM on 26 November. Having lodged the complaint (Had to Google their number as the ATM did not have emergency contact numbers) I completed all forms and sent it off. To wait. And wait. I eventually contacted them on the 7th and they asked why I had not sent the claim form in. Really? Because they never bothered to send it! Or contact me. Nothing. So they sent the form (only because I called) and the form states that the money will be paid in within 48 hours. It has now been 56 hours. Everyday I phone I get told \Tomorrow". So the slogan of the bank is : 'How can we ***** you?' And they don't even offer vaseline. Talk about cost savings."""