Hellopeter
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AL
Abisai L

1 reviews | Active since Feb 2011

17 Aug 2017, 17:50

How can we rob you?

I swiped my card when my account had money in it, SANRAL banked late and as a result my account didn't have funds, but to be charged R155 for every R10 for each tollgate is ****************, this is opportunistic and should be *******. R155 for every R10!!!! When I swipped my card I had money in the account, why must I pay the price because the merchant banked late? This is how FNB helps small businesses, by running them into the ground....The slogan should be How can we rob you...

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2017, 09:27
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

AL
Abisai L's update23 Aug 2017, 10:57
Reviewer Update
Good day, thank you for trying to resolve my complaint but i am still in the same position, they reversed R1085 and debited R585 on the same day for the same transactions in question, I guess they have to make something out of me....kindly resolve.
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2017, 09:14
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)