How can we rob u

Ive been waiting fir weeks nowfor FNB to explain to me why the CEO Mr Celliers said in the news about the 3 month payment holiday and now FNB refuse but to offer a loan to their clients its FNBs way of making money, PLEASE PUT IN WRITING THAT FNB DOES NOT OFFER A 3 MONTH PAYMENT HOLIDAY BUT RATHER GIVES OUT LOANS, I NEED THIS ON BLACK AND WHITE IVE STARTED A CONPLAINT WITH THE OMBUDSMAN AND THEY REQUIRE THAT DOCUMENT WHERE FNB REFUSE CKIENTS THE 3 MONTHS PAYMENT HOLIDAY