How can we pass the bucket and NOT assist?!

I hate complaining about FNB, but too much of a good thing is NOT a good thing!

How difficult is it to get assistance?! All I want to know is where to get my takealot voucher after paying with my virtual card?!

I've been through the whole of FNB by now. I've tried phoning, messaging. Everyone just keeps transferring me without an answer. Takatso transferred me to Palesa transferred to Charity

They don't give the same advice and just pass me to the next person / robot / waste of time! *** / *** / ***

The advice from all 3 are to different departments! The number I phone, tells me to go through the app or contact through messaging. This is very frustrating! I keep going in circles! Other number don't let me speak to an operator, but to a robot who doesn't answer my question! I've phoned the other number and eventually hung up! The music is HORRIBLE! Who can tolerate that?! Still no assistance! Now I must phone ebucks. *** Fnb! Messaging is suppose to make life easier! All for a R200 voucher, that is nowhere to be found on Google and costs me more on telephone calls! And over an hour on messaging! SSSOOO FRUSTRATED AND DISAPPOINTED IN FNB! Tell everybody how easy it is to just message, but only get assistance 2 hours later after 3 phone calse and losing my temper! USELESS!!! WHY BOTHER! So I go to complain on the FNB website... and it doesn't allow me to submit!!!!