HOW CAN WE NOT HELP YOU - SAD TRUTH

I recently resolved an ******** default in my name with Transunion. I wanted to send my updated report to FNB. I called customer Care to query who I may send my Credit report to,I was constantly transferred between various agents,departments & automated systems. My experience with all persons I was passed between was simply that all that was to be delivered was \How can we NOT help you"! I finally thought my query had been resolved when Monique promised to send me an email with details of who I may send my Transunion credit report to on 22.07.15"