How can we not help you round 2

I have already complained about FNB on hellopeter but am now having to do it again due to the lack of response From FNB. I complained about the fact that it was a nightmare to change my name and I hadn’t received new cards and so they contacted me and someone named Bongani assured me that I would not charged for the replacement cards. Shock horror I have been charged for the replacement cards AND Bongani is no longer replying to my emails and neither is premier banking. Imagine paying what I pay on interest and bank fees to not even get an email response