HOW CAN WE NOT HELP YOU, NEW FNB SLOGAN!!!

It's funny how FNB is ****ing around with customers, this is my second week and my second hellopeter review, im still waiting for someone from the premier/PW department to contact me to upgrade my account, i have 8 compliant references. Honestly speaking I don't complain often but I really feel i need to just warn people about FNB. I just don't want my friends and family to go through what I'm going through now, i have already wasted a lot of money on airtime trying to call just to be transferred from one department to another, Please don't move to this bank. They are really really not great. I know all banks are terrible but some are just worse, they should change their slogan from how can we help you to HOW CAN WE NOT HELP YOU. Their service is just terrible. I've been trying to sort out the problem that is clearly their fault since last week Tuesday and till today l'm still stuck with the same problem. Believe me i Phoned countless times and spoke to so many *********** consultants who clearly don't know what they are hired for. So please save yourself the headache and save your hair. Im not sure if i still need your service, you already gave me so many red flags i mean you can't fix simple things in time just to call me and upgrade my account, what will happen when im your Client, not mentioning private wealth client who pays the maximum fee.