How can we not help you - FNB Bank City Branch

Went to FNB Bank City on the morning of Saturday 14 July 2018 to reverse an unauthorized transaction for Iziphi, the R299.00 ****. Walked in an was assisted by the lady at the door who told me to go sit down and she would call me when one of the phones were free. Sat down and once one of the phones was free instead of calling me she called someone else, she saw I as not happy and she called me to of on the sales consultant's table and called the call centre. I was on hold for about 19 or so minutes before the music on the other end went quiet. I then raised my hand to call for help, an older lady consultant came over asked me what was wrong, I explain my situation and who was helping and instead of her just redialing she said she would call the lady who initially helped me. Really? Wow!!! She went over to ask another consultant who was standing by the ticket machine where the lady who helped me was, when she could answer, they asked a younger gentleman there where the person was? I got up, they watched me leave and no one even offered to ask where I'm going? My biggest issue with this situation 3 FNB Bank City employees let me walk out without asking how to help me when their motto is "How can we help you"? Any of those three employees could have helped me but instead choose to keep looking for this lady who initially assisted. The service was disappointing and one of the worst experience I have ever had at this specific branch.