How can we not help you?

I have been an FNB customer for 13 years and their service is just getting worse! I sent an email to the director department on 18/12/20. No response. I rep**** to that email on the 23/12/20. No response. I filled out a call me back form on 23/12/20. On the 28/12/20, someone forwarded my call me back to me and another department. It is now the 6/1/21 and I still haven’t received any actual response except for the automated response about someone getting back to me within 24-48 hours.