NS
Nthabiseng S

1 reviews | Active since Nov 2016

30 Nov 2016, 13:52

How can we not help you!!!! ATM Branch

<p>Ref# ********** Q . It is taking you a month to resolve a query which is as a result of your *********** negligent staff at Attlyn branch. They knew the ATM machine were faulty and yet did nothing to warn the clients.</p> <p>None one has even had the decency to keep me updated on my query. I want my money paid into my account ASAP. </p> <p> </p> <p>And I'm also still waiting for feedback on the complaint I logged on your site about that branch. </p> <p>Hoping someone will be bothered to respond!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 14:49
Official

Good day Ms. segolanb

Thank you for sending us your complaint regarding your ADT / ATM matter. We do apologize for the service experience in question. Kindly note that we have logged this matter as a formal high priority complaint with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolutions

(W): ***

E-mail: ***