How can we NOT help you AKA whatever happened to customer service?

<p>My credit card and pretrol cards were due to expire at the end of June 2017. I received a call in late May advising me that their courier would be calling me to organise delivery of my new cards from FNB. I received various calls over the month of June organising delivery dates and times and confirming delivery address etc. My cards expired on Friday 30 June and I still don't have my cards. :( I called the card call centre again this morning to complain and was told that they need to ransfer me to KYC dept who require documents from me before the call centre can help with my card enquiry. The KYC dept advised that they now need a copy of my ID and proof of residence before they can deliver me cards. When I asked why they didn't tell me this when they first started calling to deliver my cards they advised that they should have. I aked that if I sent the docs today would I be able to get my cards delivered to my nearest branch as this may be easier than the courier not arriving at my place of work. I was told that would cost me R250. I advised that under the circumstamnces they should either waive the delivery fee or get the courier to pay it as their lack of service had caused the inconvenience. They want me to pay for a service I haven't recievd for a card I can't use because it's expired. My petrol and grocery money are in this account which I cannot access. I can't put in petrol without the petrol card, so how do I get the work and back to receive my card when and if they finally do deliver??</p>