How can we not help you? Again.

SECOND TIME.

I have been an FNB customer for 13 years and their service is just getting worse! I sent an email to the director department on 18/12/20. No response. I rep**** to that email on the 23/12/20. No response. I filled out a call me back form on 23/12/20. On the 28/12/20, someone forwarded my call me back to me and another department. It is now the 6/1/21 and I still haven’t received any actual response except for the automated response about someone getting back to me within 24-48 hours.

I posted this review on the 6/01/2021 and as yet there has been no resolution. I got an email from a consultant asking what the problem was and I responded numerous times, even the other forex department rep**** to me and cced in the forex department that should be helping me but there’s still no help from Fnb.

I AM NOT IN SOUTH AFRICA AND THEREFORE NEED TO HAVE A CONSULTANT WHO IS ABLE TO RESOLVE MY ISSUE VIA EMAIL.

I understand that some businesses are lacking in technology but this is appalling. It’s now a month since my initial email and I still haven’t had any help