How can we NOT help you???

How can we NOT help you should be their slogan. My business account was frozen after receiving a SMS to Fica the account. This SMS looked exactly like the **** ones you received. On phoning the number on the SMS it asked for an ID or bank details. This is exactly what the banks warn you of and anyone can record a message like this!! Subsequently found that FNB had frozen the account. The whole of Friday was spent trying to phone them, waiting for hours, being cut off, promises of sending documents to sign which never arrived, each consultant having a different story. A waste of a whole day not to mention all the airtime wasted. The service is absolutely appalling. Surely in this technological age a pop-up can be put on your internet banking so that you can see this when you log in. Nothing was available to update on the business compliance section. Monday morning and again the phoning begins. Eventually a consultant says you have to go into the bank. So another day wasted. With Covid as much should be done on online portals, but they can't even update these to enable clients to do this without going into the bank as you had to in 1920. This is ridiculous and a waste of time because of their inadequate technology on their banking system.