LJ
Lorraine J
1 reviews | Active since May 2020
25 Jul 2025, 18:42
how can we NOT help you?
FNB just ignore complaints via e-mail, their website, social media and hello peter.
Problems are not resolved!
Clients are made vulnerable to unauthorised transactions
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Replies (1)LJ
Lorraine J's updateReviewer Update
26 Sept 2025, 12:46 Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
LJ
Lorraine J's update26 Sept 2025, 12:46
Reviewer Update
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?