1 reviews | Active since Jun 2017
How can we NOT help you
<p>FNB great pricing on there accounts thats why i chose them but to get the card from the middle man they use WOW pathetic tried calling both parties and they kept saying stay on the line which i did but unfornately my phone with its vavacious temper reaised its a prepaid phone and cut my call. HOPE SOMEONE CAN HELP NOW!</p>
Good Day
I do apologize for the frustration caused once again. We have noticed that you have logged a complaint . This matter has been escalated to the relevant department to assist you and address all concerns raised.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again. We have noticed that you have logged a complaint . This matter has been escalated to the relevant department to assist you and address all concerns raised.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Hi Daffnie
It is well said but I want that card today before they close at 5pm as I do not think it is ethical business practice as wanting later on to charge me bank charges on a card that would never get out to me?
Secondly if this happened in a retail store I guarantee you would demand to see a Manager for the service delivery and would demand a discount.
How would I be compensated as I wanted to deposit money in the account as the sms stated sent via FNB to deposit R5000.00 and gain interest.
Thank You
Brandon
Hi Daffnie
It is well said but I want that card today before they close at 5pm as I do not think it is ethical business practice as wanting later on to charge me bank charges on a card that would never get out to me?
Secondly if this happened in a retail store I guarantee you would demand to see a Manager for the service delivery and would demand a discount.
How would I be compensated as I wanted to deposit money in the account as the sms stated sent via FNB to deposit R5000.00 and gain interest.
Thank You
Brandon
Its amazing how quick FNB responded and called me at 15:35pm and said please keep your phone close to you as CCD COURIERS will call you back to set up a new date to deliver your card, i then asked please can I get my card today and I was told that a email will be sent to them. Clearly not even FNB can get hold of the COURIER company they outsource there work to.
But one thing I can clearly state FNB has customer service but when it comes to executing or delegating of issues they just as clueless as CCD COURIERS.
And what makes it worse is I am banking with them LOL
Yet again "how can we help you" is just a phrase please do not be fooled by it.
At the end of the day FNB came through but why should one complain on service delivery.
Thank You FNB :-)
Its amazing how quick FNB responded and called me at 15:35pm and said please keep your phone close to you as CCD COURIERS will call you back to set up a new date to deliver your card, i then asked please can I get my card today and I was told that a email will be sent to them. Clearly not even FNB can get hold of the COURIER company they outsource there work to.
But one thing I can clearly state FNB has customer service but when it comes to executing or delegating of issues they just as clueless as CCD COURIERS.
And what makes it worse is I am banking with them LOL
Yet again "how can we help you" is just a phrase please do not be fooled by it.
At the end of the day FNB came through but why should one complain on service delivery.
Thank You FNB :-)
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***