how can we NOT help you

<p>On 9 June I received a really helpful assistant who opened my account with which I would be accessing excess funds in my FNB Bond. I asked him to get someone to contact me regarding the functioning of this account and the transfers between them (my bond and the new account). He said he would get home loans to call me. fast forward to 21 June and no one has called, so I call the reference number and they say they cannot help me, I need to call home loans. I call again today to give the reference number (listed in the details below) and they say they cannot help and they can only put me through to home loans and will not even take my reference number even though the SMS clearly says call the following number - ********** 827- for any queries...</p> <p>so when will someone contact me? and also explain how the linked accounts will work?</p>