How can we NOT help you?

<p>Firstly, I want to state that I am not writing this review for anyone to jump to attention and try to restore any possible form of trust that I had in FNB. Im writing this so that anyone who is possibly considering joining FNB, knows exactly what they are letting themselves in for, or not.</p> <p>Its been going on 6 weeks that I have been waiting for FNB to send me an insurance quote. Note that I have been with this bank for as long as I can remember. A week ago, after I inboxed FNB on Facebook, the manager of the insurance department called me to ask who I sent my details to. I am still waiting on some from of communication from him.</p> <p>Also around 6 weeks ago, I checked out my eBucks status online and noticed that I was not earning any discounts because according to FNB, my accounts are not in good standing. I have no outstanding or owing accounts with FNB, yet nobody is able to respond to the multiple emails I have sent FNB. This also, a matter that I raised when I inboxed them last week.</p> <p>Last, but certainly not least, I was issued a replacement credit card in my ****en surname. I made the effort to spend an hour in a branch to update my details. After numerous excalations, my new credit card was dispatched with CCD couriers. The same couriers who sent me SMS'es to say that they are unable to get hold of me. I called and arranged for delivery last week Friday. I received an SMS yesterday saying that they have been unable to get hold of me to arrange delivery, but there were no missed calls or unattended messages on my phone. When I tried calling them this morning, the phone just rang and nobody picked up.</p> <p> </p> <p>So dear prospective FNB client, be careful of what you're letting yourself in for. If you are okay with mediocre customer service and commitments that are not followed through on, then by all means go for it. The only reason I'm still with them is because I have not been able to find any other bank that is able to give me the same product offering. Suppose thats one thing that counts in their favour.</p> <p> </p> <p>I am a disgruntled, unhappy and paying customer.</p>