HOW CAN WE NOT HELP YOU

<p>It seems that the cost of paying for a private banker is merely a means to generate income, service by your so called private bankers is non existant. I attempted to open a student account for my son via the private banker since the 03/03/2017. I was initially advised that she'd be able to assist with the process and set up of the account, which took about 7 days. This is a student account with no credit facility, hence I cannot understand the delayed processing times. I have enquired about the issuing of the card since the 10/03/2017, emailed and left messages to the private banker with no response. I am told that she is present at the office today but has not responded to emails or returned any phone calls. I have eventually gotten a hold of a 'Donna' who now advises that the card can only be issued at the branch. If I had this information earlier on, I would not have wasted my time/energy in dealing with my private banker. </p> <p>Do I get a refund perhaps on the charges you raise on my account each month for the services of a private banker gone AWOL?</p> <p> </p>