1 reviews | Active since Feb 2015
How can we NOT help you?
<p>Requested a settlement letter for a credit card 4 days ago and i still have not recieved it which i was told by 3 consultants that i would get it in 48 hours. The 3rd of February 2017 marks the start of 84 hours. All i get is a bunch of bank jargon. Im beyond frustrated. They have an admin department that no one can speak to telephonically. . .SERIOUSLY? FNB is really a joke. Its the only bank where to have to beg to settle your debt. . .Is that even lawful? I,as a client have the right to request a settlement quote and i should receive it immediately and not wait while i accumulate more interest so they could pay their obviously *********** employees undeserving salaries. Why am I suffering?</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)