1 reviews | Active since Jan 2012
How can we NOT help you!
<p>I am fed up with FNB. The can't resolve issues regarding in-contact messages that keep on being sent to my email and then worst of all, they freeze access to my homeloan account without any notice, warning or explantation, and when waiting for an hour for a "24hour" banker to answer me, I am told to send ID and PoR documents to the KnowYourCustomer (!) department, documents which I handed in personally at a branch only a few months ago for Rica purposes! When confronted with this info, the agent simply state: "that is bank regulations." and I have to phone the KYC department to resolve this - now I ask you, is this helping me?</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)