LM
Lebogang M

1 reviews | Active since Oct 2015

29 Nov 2016, 16:07

How can we not help you?

<p>I app**** for a credit card at FNB on the 12th of November 2016. I did this application though an online process and I got an email from them telling me that I will get communication as soon as they have reviewed my application. I did not hear from them until I wrote an email to "my'' team of premier bankers on the 21st of November 2016. I got a very rude responce from Mandisa Kamko on the 23rd of November telling me that they only limit their communication to approved clients and I should have known I was rejected because according to Mandisa the sytem rejected me immidiately due to my credit scoring. I decided to check with Transunion if an enquiry was made only to find out the last time FNB checked on me was in March 2016. I wrote an email to them on the same day but I havent received a response from them until today.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 08:26
Official

Good Morning . Ms. selemo

Thank you for providing us with feedback regarding your service experience in acquiring your credit card. kindly note that we have logged a formal high priority complaint in this regard with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***