How Can We Not Help You

I am highly dissatisfied & disappointed with FNB. I had a digital ***** case on for a month, only to be told it was basically my fault and that I would not be getting my money back. An amount of R20000 was taken from my account. I have had to settle the overdraft with money from my credit card. An overdraft that I only took out so my debits could go off. I am a single parent, and I've just been sent from pillar to post the entire time. Your slogan should not be "how can we help you", because all FNB has helped me do is acquire a debt and extra expense I did not need.