How can we NOT help you...

<p>I have been a customer for years with FNB and thus have convincing my mother to switch everything over to FNB as she will pay much lower costs and it is very easy to do so. After years she decides to switch over and I go to the website and request a call back for her so that she can speak to a consultant. The consultant asks her to visit a branch and talk to a relationship manager to discuss her personal loans, home loans and credit cards being switched over to FNB.</p> <p> </p> <p>We went to FNB Centurion and had to wait for an hour to speak to general enquiries as we were told that there are no more relationship managers. We were called to the desk of Lumka who <strong>did not assist us whatsoever</strong>. We explained our side of the matter and the call with the representative and she clearly did not listen to any of it and continued to tell us she cannot help us and that she can only open a new account. She continued to call someone over the phone and spoke english and my mother and I clearly heard her saying over the phone: "<strong>Yes, I told them that but they do not want to listen!</strong>" When I confronted her about this she denied it in a very rude and abrupt manner and thus I requested to speak to the manager. She picked up the phone again and spoke in another African language to ensure that we couldn't understand what she said.</p> <p> </p> <p>My mother started explaining the issue in detail to Lumka when another woman came to stand beside Lumka in silence while my mother was explaining the entire situation. After the explanation the new woman which stood there arrogantly said three times as if indicating we are of below intelligence: "<strong>Good Afternoon, Good Afternoon, Good afternoon.</strong>" She then proceeded to explain that we are in the wrong and that it will take up to a month to switch my mother's account over after having seen SO many times that it will be done in seconds as advertised.</p> <p> </p> <p>This woman did not introduce herself or her position and thus continued giving us excuse after excuse why they were unable to help us. Although we were there on the instrucation of the representative whom told my mother to go to the brach with all the documents for all the loans, bank statements for the debit order switching and so forth.</p> <p> </p> <p>After this matter I am surprised that my mother does still want to move her accounts over but not if this is the service received.</p> <p> </p> <p>Please note that if this is the attitude and level of service of your staff in the branches I believe that FNB can close its doors!</p> <p> </p> <p>This is by far the WORST SERVICE EVER RECEIVED IN MY LIFE FROM FNB!!!</p>