How can we NOT help you?

<p>On 23 Aug 2016, I sent an email request to both ********** and ********** to address an issue directly with FNB instead of using a platform like this. Soon afterwards the standard auto-response from Premier was received with a case nr and response period of 48 hours. <br /><br />29 Aug 2016, more than 72 hours later, I receive a garbage email from ********** where I can at least make out a reference nr. <br /><br />9 Sept 2016, I again sent a mail to ********** with the ref nr requesting a written response to my original request and receive a reply from Dikeledi Motau, Premier Banking, that the request is with the complaints department and I will be contacted within 48 hours. (Really?)<br /><br /></p> <p>Up to today, slightly over a month later, no response at all. This from an institution that has a slogan of "How can we help you?" </p>