SB
Sam B
1 reviews | Active since Jun 2022
11 Mar 2024, 13:47
How can we NOT help you
Lazy, Lazy, Lazy, call center and service providers. I love how FNB claims to be so "ahead of the curve" by making banking 'simple', 'quick' and 'easy' via their online banking app when really all they are trying to do is do anything but help! I used their in-service secure call app and I got sent from pillar to post trying to report ***** on my account. One call centre agent just answered and kept quiet I can clearly hear my call has been answered! So disgusting but I bet you will not refund me should that *****ulent transaction go through, they will say its my fault for not reporting it even though i made use of the app and tried to call several times to do so. Full of BS!
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Sam B's updateReviewer Update
20 Mar 2024, 09:50So ladies and gentlemen, here we are 10days later and FNB are no closer to dealing with my issue! Since this defence number they have given me they have gone silent; expecting ME to follow up, so I can be bounced again from pillar to post like the initial complaint. Due to their lack of urgency and care, the *****ulent tranaction has now been taken off my account and depleted my funds due to their lack of action! I did my part but they didn't do theirs so now here I am R800+ gone when I reported it when the amount was still PENDING. No one has called me to give feedback or updated. They havent even bothered to send me a new card! Oh and I have a private banker (allegedly) by the way, lol. What a joke! Like I said, "How can we (NOT) help you".
SB
Sam B's update20 Mar 2024, 09:50
Reviewer Update
So ladies and gentlemen, here we are 10days later and FNB are no closer to dealing with my issue! Since this defence number they have given me they have gone silent; expecting ME to follow up, so I can be bounced again from pillar to post like the initial complaint. Due to their lack of urgency and care, the *****ulent tranaction has now been taken off my account and depleted my funds due to their lack of action! I did my part but they didn't do theirs so now here I am R800+ gone when I reported it when the amount was still PENDING. No one has called me to give feedback or updated. They havent even bothered to send me a new card! Oh and I have a private banker (allegedly) by the way, lol. What a joke! Like I said, "How can we (NOT) help you".