HOW CAN WE NOT HELP YOU?

I contacted FNB on April 3rd via My Service Suite requesting that my cheque and credit card accounts be closed. Was given a settlement amount for the credit card, which I paid. I was then told that it would take 7 working days for the accounts to be closed. To expect a call to that effect. Day 6 I followed up as I had not been contacted and was informed that I would be contacted within 24 hours. Again nothing happened. On Thursday, April 16th,I called Private Banking and also sent a message to my private banker. Again I was promised I would be contacted ASAP but that didn't happen. I have canceled my cards, switched my salary to my new bank and switched debit orders too... Can FNB just close these accounts as I don't want to bank with them anymore?