HOW CAN WE *NOT* HELP YOU....

I have attempted since 17 March (on FNB APP at first) to close a share investment account. It has been endless emails backwards and forward and every single request for someone to call me has been ignored. NO ONE FROM FNB HAS ATTEMPTED TO MAKE CONTACT WITH ME TO RESOLVE THIS ISSUE..... close the account!!!!!

I receive this.....We acknowledge receipt of your emails dated 29 April 2025 and 2 May 2025, in which you indicated that you had requested for your account to be closed and would like to be reimbursed for the associated fees.

You keep saying "We requested that you provide us with evidence of your account closure request"

BUT ACCOUNT STILL NOT CLOSED, FEES ACCUMULATING AND I'M BEING HELD ERSPONSIBLE FOR IT!!!