How can we NOT help you!!

This is my fourth review in three months. I do not understand what has gone wrong with a bank that I have always trusted.

I have a revolving facility with FNB and have been gradually settling other accounts using this facility due to the lower interest rate. This has resulted in increased business and revenue for FNB.

For reasons that have not been explained to me, and without any prior notice, a hold was placed on my revolving facility, leaving me unable to access the funds.

For some unknown reason and without giving me notice, there was a hold put on my revolving facility and I am unable to access the funds!

Since 13 January 2026, I have been unable to transfer money from my revolving facility. I initially engaged with Penelope and Nkululeko via the FNB app. Nkululeko advised that I needed to accept shortfall protection, which I had already done when taking out the loan. I nevertheless accepted it again on the same day, as instructed, and was assured that I would be able to access the funds within 24 hours.

On 14 January, as the issue persisted, I contacted FNB again and was assisted by Thusego, who advised that the matter had been escalated to the revolving facility team.

On 15 January, I called *** after continuing to receive a “transaction is not permitted” message on the app. Once again, I was told the matter would be escalated, yet no resolution or feedback has been provided.

This repeated escalation without resolution is unacceptable. I have experienced numerous service issues with FNB recently, and this situation falls well below the standard of service I expect. I would appreciate a clear explanation of the issue, confirmation of what is being done to resolve it, and a realistic timeframe for when I will be able to access my funds.