How can we not help you?
<p>The fnb headoffice should read this due to the fact that their loan department cant help a customer or even phoning a person after I have asked for a feedback. The lack of effort they put into their work is upsetting. I keep getting an sms saying I must send a document then I do at my nearst branch half an hour later I get the same sms saying again they need documents. I phone them and they need another document so I send it via email. Now i wake up this morning with an sms saying I need to visit my nearest branch with my id and payslips. I HAVE DONE THAT TWICE ALREADY!!!!!!!!!!!! Is no one at fnb doing their job? </p>
Good Day Ms Basson,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Ms Basson,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)