AB
Ashleigh B

1 reviews | Active since Jul 2019

01 Jul 2019, 11:49

How can we NOT help you.

So someone I managed to get overdrawn without having an overdraft facilitiy attached to my card. I've asked how this is possible no one can answer me. My car d was then ****** and I hadn't realise and I have multiple extra payments of R8.50 a pop that wasn't even messaged to me. I pay for a card that smses me everything and that miraculously stopped when its them taking money off. I've tried contacting them through the app but all they do is say phone in... but in order to phone in you need a chip and pin card which my temporary card is not. This is out and out theft from FNB Theres over 1800 worth of bank charges that no one can assist me with or give me answers. So unimpressed with FNB

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jul 2019, 13:55
Official
Good day Ashleigh Boome

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,
Hello Peter Complaints Team

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