"How can we not help you"

I was ****med on 25/05/2019,called the mighty bank to get the money reversed back into my account and was advised by France or Francoi to contact their ***** department as they are the ones who can reverse the funds without charhes and he then transferred me to them....Spoke to Prudence the account the payment was made to has been blocked and told me an investigator will be in contact with me and that I must go open a case at the police station and do an affidavit so thay when the investigator calls ill just get an email to send the affidavit to...that was done and to date I have not heard anything from the "how can we help you team".....one would beleive when they say FNB works with these ********...all i need is for my money to be reversed back to my bank account,is that too much to ask for????Called back after a few days spoke to another Prudence who advised it takea 7 - 10 working days dor the investigator to call...its been more that 20 working days and im still waiting!!!!!