HOW CAN WE NOT HELP YOU.

I have always received money from USA with Fnb moneygram and was not notified telephonically or through email of any changes. I went in straight to the tellers as usual only to be told I can't be assisted inside anymore and have to use the ATM of which I explained to them that I have tried and I can't there seems to be a problem everytime I try but it fell on deaf ears. I am a nursing mother and had left my baby in the car and was in a hurry to get done before my baby becomes agitated .The teller told me there is nothing she can do, she then told me to use the phone provided outside to call moneygram .I asked one of the employees for assistance but she just pointed me to the phone.I went to the phone and there was no phone number I tried General Enquiries and was asked for my ID of which I do not have one being a foreigner and it does not have a passport number option. Frustrated i went back to the Fnb employee who gave me a ticket to wait in a different queue again. The staff was just downright rude and not helpful. I was livid and just left. It's unfortunate I can't collect with western union because I bank with FNB . So much for how can we help you.