GE
Garth E

1 reviews | Active since Jul 2010

29 Apr 2019, 16:14

How can we not help you?

Dear Client,

Notwithstanding your valuable status to us as a Private Wealth client we will unfortunately not be able to provide you with last month's credit card statement in Excel format, as specially requested by you. Such formats are available for your other FNB banking accounts but unfortunately not for your credit card statement in which the majority of your purchases are made. We can only make the statement available in pdf format. Unfortunately, even if you have a PDF converter you will not be able to convert your own pdf statement to Excel as we lock all our statements with a password. We recommend that you begin to type out each individual transaction into an Excel statement if you want. It really shouldn't take too long.

Assuring you of our best service at all times,

Regards FNB How can we help you?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2019, 16:48
Official
Good Day Garth
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref : ***NF 

Regards, Hello Peter Team Tel number: ***