DG
Dean G

1 reviews | Active since Jul 2016

21 Jul 2016, 11:19

HOW CAN WE NOT HELP YOU !!!!

<p>I made an internet transfer yesterday from my smart account to an account at Capitec bank. I di not receive an confirmation of payment, nor did the beneficiary receive the payment. When I logged onto my profile, it indicated that payment was successful. I called the online call centre to find our why, and have been pushed from pillar to post, with no one capable of helping me resolve this query, was put on hold to speak to a supervisor, who I assume was too busy to assist or call me back. Going forward it is obvious that they do not need me as a client, so I will move my funds to another bank, who value the customers.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2016, 12:02
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 967968

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)