HOW CAN WE NOT HELP YOU

Item: FNB (First National Bank)
Rating: 1

How can we help you. The customer service industry in South Africa is so bad people think they doing you a favor by doing their jobs. Our jobs are dependent on our customers. Our performance based bonuses are based on how well we do our jobs. Calls are recorded for these purposes. Yet they are not afraid to tell you they refuse to assist you. So how is it that FNB can say how can we help you when they tell you they don't need to assist you. Well that's FNB for you. I have ********** charges on my account. When I logged the call the agent says it sounds as though you are blaming FNB. I said THAT FNB DRAGS THEIR FEET WHENEVER ITCOMES TO THEIR CUSTOMERS. I HAVE NOT HAD FEEDBACK. AT ALL AND WHEN I PHONED FOR FEEDBACK I WAS TOLD I DONT NEED TO HELP YOU. AMAZING THAT HOW CAN WE HELP YOU CAN TURN INTO DONT BOTHER ME AT 16H50 BECAUSE I ACTUALLY WANT TO GO HOME AND I DONT NEED TO HELP YOU.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

06 Mar 2019, 10:44

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply06 Mar 2019, 10:44

Official

's updateReviewer Update

07 Mar 2019, 14:20

Is this your standard response for pathetic service. I must call wasting my time my airtime to call a bank who tells me they don't need to assist me. No feedback still. That's FNB how can we help you service. Don't bother. I will escalate this matter to the highest of FNB. Then you can give me your automated response again.

's update07 Mar 2019, 14:20

Reviewer Update