How can we NOT help you

I had a loan with them. It got handed over to their legal department. I got a call (unfortunately I did not keep the details of who called me) and made a payment arrangement.

I then got debited amounts which are far more than what I had agreed on or can afford. When I called them they told me they don't have my payment arrangement on their records and they can't refund my money because they can't motivate the refund. I told them I needed to pay my medical aid and they could see that the debit order returned on my account. I told them motivation is the fact that I'm 9 weeks pregnant with a chronic condition that could affect my unborn baby and that I'm due for my first gynae appointment and therefore it's important that my medical aid is paid. They all told me they can't help me.

So their whole "How can we help you" slogan is nothing but utter *******. No care at all and nobody even tried to assist. All they did was just tell me they can't see the arrangement and they can't help me.

Fnb is the worst. I can't believe I've ever trusted them with my money. Well they can forget about that. I'm closing all accounts with them. They only help themselves.