How Can We NOT Help You!

Item: FNB (First National Bank)
Rating: 1
Author: Bel D

3 Issues 1. Ziyanda Nkonki my private banker consultant is out of office till 18 Feb 2019 and no one is handling her clients

2. No one in any of the FNB departments or call centre can tell me who the branch manger of FNB Howick KZN is or their contact details

3. Reshma Nunkumar of Howick, KZN Business Banking Division where I hold 4 FNB accounts, 1 of which is worth a lot of money, is very unhelpful and has no interest in looking after her clients are assisting them, especially after I was assured by the Tech Manager Neil on Friday 1 February 2019 that I would have no further hassles in this branch with my accounts, mandates or authorizations.

Please assign someone to me that can be of help before I move all my bank accounts to another bank as Im getting to the point now were being irritated is a nice word.

Its very sad that this is the only platform that I can use to get the service I need for the amount of money Im investing with FNB

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Feb 2019, 08:34

Good Day Belinda Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***

FNB (First National Bank)'s reply05 Feb 2019, 08:34

Official

Bel D's updateReviewer Update

05 Feb 2019, 12:34

Thanks to Wayne Bernt from Private division FNB Port Elizabeth for your assistance, action plan and email,now thats what I call service, well done Wayne

Bel D's update05 Feb 2019, 12:34

Reviewer Update

Thanks to Wayne Bernt from Private division FNB Port Elizabeth for your assistance, action plan and email,now thats what I call service, well done Wayne