How Can We NOT Help You?

I'm super disappointed in FNB. I loved their marketing strategy that told me they would go above and beyond to help me. More than other banks. I was tired of bad service with Standard Bank and decided to take a leap of faith. Oh how I regret that decision. I guess you don't know what you have until you lose it. Since joining FNB I have experienced some of the rudest agents of my life. I simply needed the agent to repeat some information to me but she was horribly rude, unhelpful and point blank refused to spell out the information I needed. As a result I got the information wrong and was unable to resolve my problem. When I asked her to spell out the word "doc" (which sounded different on the phone) she said: "Uh Its DOC DOOOOOOC, what is the problem....MAM". Like what the hell?! My day started great and now I feel totally upset. Thanks FNB for not helping at all.