HOW CAN WE NOT HELP YOU?

FNB used to have excellent service. I never thought I would consider changing banks, but I do now.

I have a company who keeps on debiting my bank account for a product that I cancelled. I have put in two stop orders for this debit order, yet that company still takes my money. Every time I have to ask to be refunded from FNB.

The stop order does not work, because the company who is taking my money literally just changes their reference number and then take my money again. And I have to repeat the entire thing.

FNB apparently does not check authorization because they keep on letting that debit order through without my permission. This is a serious red flag for me. Which means ANYONE can put a debit order on my account if they have my details......

Also, why can't we stop debit orders at the branches anymore? Why do I have to literally wait 1 hour for the call centre to answer the phone just to get the thing stopped? (That was 1 hour in one go, other days it was as much as 45 minutes waiting time on the phone.)

Also, when I ask if they can just refer me to someone who can help me flag that company who is literally *****ing my money, they just put me through to the main help line and I have to listen to a computer all over again. The call centre agents are friendly, but they cannot actually do anything to help you.

I'm not sure how long I will remain a FNB customer