How can we not help you!!!

last week Friday 19/10/18 I went to the branch at 14th ave to get my FNB app and internet banking set up for a bank statement. A gentleman assisted me and told me he'll assist after struggling for about 20minutes he decided to walk away from me. The ladies not far on the counter was not willing to ask if we were assisted or if I need help. I called out but no one was bothered to react. I went on trying to solve the issue but I couldn't my partner and I processed to look for this guy but we couldn't find him. The lady that was seated at the counter said nothing wasn't willing to get up and ask whats going on. There wasn't much stuff members around. i am frustrated because i needed a bank statement and until now I haven't gotten one because of the useless service I received!!!!