1 reviews | Active since Sept 2018
HOW CAN WE NOT HELP YOU
on the 14/09/2018 I went to deposit at the atm @ Birch Acres shopping centre and my notes were swallowed by the atm, amount of R1400. went in Saturday morning inside the branch and Ntombi the consultant that assisted me said she found R1200 and that she will have to investigate further and should get feedback by 20/09/2018 which I have not. its very disturbing and upsetting. can I just get my money or feedback. how will I trust my fnb bank going forward.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)