How can we NOT help you?

I have ordered an additional credit card and have sent through the forms on the 23rd May 2018, I only received an email requesting the additional card holder's ID copy on the 30th May . I have not heard anything since and then on the 07 June I sent an email ********** asking how long the process takes, no response, 18th June, I logged a complaint on FNB's online site, 19 June I receive an in-contact message via the app saying that my credit card has been ordered!!!!! Nobody has called me regarding this complaint nor the complaint I logged regarding secure chat which a team leader from secure chat was too call me on the 18th June (Marcia Maredi was suppose to get her manager to call me back) Secure chat only works and helps if you get something to do to pass the time between responses as they are DELAYED and makes one wonder if the consultant fell asleep and if you dont know the basics, they very good at telling you things you already know or referring you to where you could actually get help, either than that the service has no use in making your banking easier or convenient. I believe the credit card order is a 5-7 working day process, this has taken almost a month!!!! With no response, feedback or updates, no call back for any of my complaints, I was advised to send this complaint to care@fnb but decided against it as over the past month it was proven that for one, FNB dont care and two, complaints are logged to FNB where only FNB have access to these complaints where only FNB can see how little they value clients.