1 reviews | Active since Oct 2011
How can we not help you?
After numerous calls to both the private bankers and the private banking suite, no one is still able to assist me on why i am not receiving SMS notifications on purchases, instead receiving these via email.
I am therefore also not able to purchase online using my chq or cr card as i am unable to receive any OTPs.
On each and every occasion all they do is reset / recapture my cell number which is not sorting out the issue. I have always received these SMS notifications including OTPs and have not made any online changes to my profile since i do not have cellphone or online banking activated (as per my own choice and preference). It seems it is too much to ask FNB to sort out the issue.
Hello 786gp ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello 786gp ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***